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Customer Reviews

sales

5

Salesman put no pressure on us whilst we viewed the range. He located the car, the colour and package we wanted within a very short time.

12 September 2017

service

5

Personally contacted at various times through service work to allow us to decide best way forward

12 September 2017

service

5

Salesman very pleasant. Made to feel welcome

09 September 2017

service

5

We had a slight problem with one of the bonnet stripes on our mini and the service department rectified the problem for us

31 August 2017

service

5

The car was picked up from my home /work completed /returned cleaned inside and outExcellent service

29 August 2017

service

4

Would have been 5 star but the service details had not been updated on the car and I had to revisit

29 August 2017

service

5

Very prompt and professional service

28 August 2017

service

5

This dealership and workshop are always of the the best for customer service and are always willing to listen and help even if there is nothing really wrong with my car.

26 August 2017

service

5

Booking easy and at my convenience. Warm and friendly welcome. Car completed as promised. I was called to advise me if items noted and car clean when collected

25 August 2017

sales

5

Gillian, our sales person, guided us through the sales process with ease and at no time did I feel 'pushed' into any decision.

24 August 2017

service

5

Great staff, terrific customer service

24 August 2017

service

5

Very quick and easy service. Nothing went wrong, smooth process.

22 August 2017

service

5

Great customer service in a relaxed environment

22 August 2017

service

5

Helpful, efficient and friendly service.

21 August 2017

service

5

Service completed in less than the time stated and cost less too which was a bonus. Happy to wait in the comfortable surroundings enjoying a child free cuppa whilst waiting.

21 August 2017

service

5

Good communication and very helpful

18 August 2017

service

5

Good comms, no problems.

16 August 2017

service

5

Booked in very uickly. Was contacted when car was ready.

16 August 2017

sales

5

As above

16 August 2017

sales

5

As above

10 August 2017

service

5

Effortlessly helpful

10 August 2017

sales

5

No problems identified

10 August 2017

sales

5

MINI team at Douglas Park Hamilton was just outstanding, service they provided was exceptional.

08 August 2017

service

5

Repair work done without delay and we were kept informed of what was going on.

08 August 2017

service

5

Work completed quickly in agreed timescale

01 August 2017

service

5

Excellent customer service and repair carried out within timescales that suited us

27 July 2017

sales

5

This is my second mini from Douglas park.

27 July 2017

sales

5

Love the car, exactly what I wanted and available at very short notice. Excellent team.

25 July 2017

service

5

Always treated excellently.

24 July 2017

service

5

Great team who always do what they say!

22 July 2017

service

3

Insurance charge for "courtesy car" is unfair and vague (wasn't explicitly mentioned until the return when I was asked for payment)Few issues with car - glovebox contents on seat, reset mileage?!, settings changed without asking).

21 July 2017

service

5

Helpful receptionist when booking in. On time for service

21 July 2017

service

5

See above.

18 July 2017

service

1.5

As above, though the reception staff are fabulous.

15 July 2017

service

5

David the service Manager is outstanding with his overall knowledge of the brand and his first class customer service.

15 July 2017

service

5

Telephoned and was given a choice of times for the service. After leaving the car went shopping and within the estimated time received a call that car was ready. It was also a bonus that it had been washed!

14 July 2017

service

5

Given a car when mine getting serviced, no charge for insurance, car had petrol in it service finished promptly brought car in early

14 July 2017

service

5

Great team. Friendly ,chatty , helpful

14 July 2017

sales

5

Excellent service and very smart knowledgeable sales.

13 July 2017

service

5

Easy to book in comprehensive update with defect found and how it was dealt with

12 July 2017

sales

5

From the beginning of my visits to the end I was very impressed with the service

05 July 2017

sales

5

Friendly and knowledgeable staff. No pressure and excellent service throughout.

04 July 2017

service

5

No hassle service provided

04 July 2017

service

5

I've used this branch a few times, always a pleasant experience

03 July 2017

service

3

I had an issue with the car, which took a while to be responded to. However once I was put in touch with the correct people, the service was excellent, and the car quickly repaired. All other aspects were very good.

28 June 2017

sales

5

knowledgeable staff, simple order process, valuable test drive.

27 June 2017

service

5

Same as above