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Customer Reviews

sales

5

A lovely young man went over all controls on my new mini and sale guy Andy was great

09 November 2017

service

5

As above. The customer service is beyond exemplary.

09 November 2017

sales

4

only slight concern, was that I felt the options available could have been explained more. There was a couple of items I thought were standard, and may have purchased if I had been told exactly what was standard equipment.

07 November 2017

sales

5

From the minute you walk in the door staff inviting friendly

07 November 2017

sales

5

staff couldn't have been more helpful

04 November 2017

sales

5

Excellent service from initial online enquiry to collecting the car. Sales rep was very helpful who kept me up to date on the progress of my purchase and also contacted me a few days after I collected the car to make sure everything was ok.

03 November 2017

service

5

Job done with minimum fuss and done well and getting the car cleaned is a lovely bonus.

03 November 2017

service

5

Very nice staff.

03 November 2017

sales

5

Loved the video that was sent when my car was sent to the garage

31 October 2017

service

5

I had a puncture .I call without plan appointment team where happy to accommodate and fix on that day .

27 October 2017

sales

5

Sales person very helpful and not pushy at all.

26 October 2017

service

5

Friendly staff and good team management

25 October 2017

service

5

Great customer servicr

22 October 2017

sales

3

Disappointed about the length of wait on both occasions visiting Parks of Hamilton (when plenty of notice about coming down from north of Aberdeen was given) + disappointed not to get our rear DVD players fitted and were only informed at last minute

19 October 2017

service

5

Nothing ever appears to be a problem. They advise that they are there to help, and they do so.

18 October 2017

service

3

after messing up my appointment, they picked up my car and it will returned to me well before I finished work, happy they rectified it quickly.

15 October 2017

service

5

Staff were friendly and attentive

14 October 2017

sales

5

Amazing customer service, love my new car.

11 October 2017

service

5

The service I got from Douglas Park was second to non.

11 October 2017

service

5

The dealership has always been first class in accommodating my needs and sometimes very short notice..very professional.

11 October 2017

sales

5

Gillian, who i spoke to at your Hamilton branch, could not have been any more helpful! She wasn't your stereotypical car salesman and is such a lovely person to talk to. Even the paperwork wasn't stressful because of your lovely staff.

10 October 2017

sales

5

Team worked hard to ensure everything was in order. kept me Updated, all delivered on time,smoothly, minimal effort on my part. Gillian is the best Contact I have ever known & I have bought a vast amount of different makes of new cars over the years

10 October 2017

service

5

well informed and work carried out as arranged

10 October 2017

sales

5

All staff and particularly Gillian were attentive and helpful, I was never left hanging around and any messages etc were replied to in a very timely manner.

10 October 2017

sales

5

Very good overall

03 October 2017

sales

5

Nothing was a problem with any questions I had including not only Yvonne but the young man who worked in products who explained the car's new features to me.

03 October 2017

service

5

Friendly helpful staff

03 October 2017

service

5

My query was answered quickly and efficiently

03 October 2017

service

5

The staff are very pleasant and will always contact me before my MOT is due to arrange a suitable date for me

03 October 2017

sales

5

Kept up to date with car status. Quick delivery.

02 October 2017

service

5

Prompt and efficient service.

28 September 2017

sales

3.5

I purchased a new car from the forecourt which was advertised as having a significant discount, however after I had signed the contract, I found out that the OTR price advertised had been increased to make the discount appear greater than actual.

27 September 2017

sales

5

First class service from very friendly staff

27 September 2017

service

5

Kept informed at all times.

27 September 2017

sales

5

Sales rep worked hard to achieve my goal.

27 September 2017

service

5

Had no problems during the whole process.

26 September 2017

service

5

Totally satisfied, superb service from all the staff

24 September 2017

service

5

Quick service well done

23 September 2017

service

5

My car was serviced appropriately and very quickly, no issues with me dropping it off early or collecting it a bit later.

21 September 2017

sales

5

Staff even looked after my children to allow me to complete my purchase in a stress-free manner.

19 September 2017

service

5

The car was ready in time and there were no problems

19 September 2017

service

4

Still having some difficulty with Bluetooth

18 September 2017

service

5

On my last visit to Mini service in Hamilton, the problem I had was diagnosed and repaired by the time it had taken me to drink a cup of coffee (which was made personally for me by Lauren, as the coffee machine was being repaired)

16 September 2017

sales

5

Salesman put no pressure on us whilst we viewed the range. He located the car, the colour and package we wanted within a very short time.

12 September 2017

service

5

Personally contacted at various times through service work to allow us to decide best way forward

12 September 2017

service

5

Salesman very pleasant. Made to feel welcome

09 September 2017

service

5

We had a slight problem with one of the bonnet stripes on our mini and the service department rectified the problem for us

31 August 2017

service

4

Would have been 5 star but the service details had not been updated on the car and I had to revisit

29 August 2017

service

5

The car was picked up from my home /work completed /returned cleaned inside and outExcellent service

29 August 2017

service

5

Very prompt and professional service