OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
125 ratings and 74 comments received in the last 90 days.
23 August 2024
Purchasing car was clear, quick and smooth process. Delay with delivery was out with the centre's control but was kept up to date with progress of Mini shipment and was kindly compensated for the delay.
15 August 2024
Knowledgable friendly staff. Harry took the time to explain all the options and allowed me to test drive where and when it suited me and allowed enough time for me to get used to the new car.
15 August 2024
Cory the sales man was great. He talked me through everything. Couldn't have been better actually
13 August 2024
First class customer service at all times
07 August 2024
No issues other than a small paint disfigurement which Harry is sorting via warranty
05 August 2024
See above
05 August 2024
This is the 2nd time I have bought a car. Everyone in the garage was very helpful and knowledgeable. Yvonne went off on holiday but made sure to do hand over with her colleagues who I then met when I picked my new car. Completely satisfied
18 July 2024
Nice showroom, friendly and helpful staff
17 July 2024
The staff were excellent. I dealt with Harry McWhirter and he was helpful, knowledgeable about the products and friendly
15 September 2024
All good very happy
08 September 2024
Brilliant service.
06 September 2024
Everything went as it expected
04 September 2024
The pleasant welcome at the Reception Desk. It was necessary to shop in Motherwell while the car was being put through the MOT. The Park's taxi - to and from Motherwell - was 5 star service. The coffee in the Showroom was welcome and enjoyable.
03 September 2024
Professional
03 September 2024
Caring staff
30 August 2024
Outstanding service, I was kept up to date throughout and I was also provided with a courtesy car on the same day I had a mini technician out to my house which was amazing! All staff were very friendly and helpful
28 August 2024
Douglas Park staff continue to provide first class customer service at a competitive price
28 August 2024
Fault was fixed quickly and communication was excellent.
27 August 2024
Douglas Park Mini, offer excellent customer service.
23 August 2024
We were regularly kept up to date with the progress of our order.